Privacy Policy – East Midlands Property Compliance
Last updated: 08.12.2025
1. Introduction
East Midlands Property Compliance (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, contact us, or use our services, including but not limited to EPC assessments, property inventories, inspections, and related compliance services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, you can contact us using the details at the end of this document.
2. Who We Are
Business name: East Midlands Property Compliance
Services: EPC assessments, property inventories, and property compliance services
Location: United Kingdom
Data controller: East Midlands Property Compliance
3. The Personal Data We Collect
We may collect and process the following types of personal data:
a) Information you provide directly
- Name
- Business name (if applicable)
- Email address
- Phone number
- Property address
- Billing and invoicing details
- Any information you provide when contacting us via forms, email, or phone
b) Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring URLs
This information helps us understand how visitors use our website and improve our services.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide EPC, inventory, and property compliance services
- To respond to enquiries and provide quotations
- To manage bookings and appointments
- To produce reports and certificates
- To issue invoices and process payments
- To comply with legal and regulatory obligations
- To improve our website, services, and customer experience
We will only use your personal data where we have a lawful basis to do so.
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: Processing necessary to fulfil our services to you
- Legal obligation: Compliance with laws and regulations
- Legitimate interests: To operate and improve our business
- Consent: Where you have given clear consent (e.g. marketing communications, if applicable)
6. Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Accreditation bodies or government registries (e.g. EPC register), where required
- Professional advisors (accountants, insurers)
- IT and website service providers
- Payment processors
- Legal or regulatory authorities where required by law
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:
- Legal, accounting, or reporting requirements
- Industry or accreditation requirements
When data is no longer required, it will be securely deleted or anonymised.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data (where applicable)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
More information can be found at: https://www.ico.org.uk
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Access to personal data is limited to those who need it to perform their duties.
10. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse traffic and performance
- Remember user preferences
You can control or disable cookies through your browser settings. A separate Cookie Policy may be provided if required.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to read the privacy policies of any third-party websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
East Midlands Property Compliance
Email: derek@eastmidlandspropertycompliance.com
Phone: 07976933072